The Government of India has recently strengthened its Consumer Protection Act, adding new safeguards around e-commerce transactions, warranty claims, and online refund timelines. These updates empower consumers—especially in metropolitan hubs like Kolkata—to challenge unfair business practices and claim rightful compensation more easily.
It means :-
Faster refund deadlines: Sellers must process refunds within a specified timeframe or face penalties.
Clearer product information: Mandatory disclosure of accurate specs, warranty terms, and return policies.
Stronger liability norms: Online marketplaces are now more accountable for defective or counterfeit goods.
As incidents of defective products and delayed refunds continue to rise, Kolkata consumers need expert legal guidance to navigate these evolving rules.
At Dugar & Associates, we’ve handled hundreds of consumer disputes—from e-commerce refund claims to defective product litigation. With over 50 years of combined legal experience, our consumer protection lawyers in Kolkata offer:
Legal notices & representation under the latest Consumer Protection Act.
Expert filing of consumer complaints at local forums for non-fulfillment and product defects.
Guidance on time-bound refund enforcement, ensuring you’re not left waiting.
Strong e-commerce grievance redressal, holding online platforms accountable.
It means :-
Faster refund deadlines: Sellers must process refunds within a specified timeframe or face penalties. Clearer product information: Mandatory disclosure of accurate specs, warranty terms, and return policies. Stronger liability norms: Online marketplaces are now more accountable for defective or counterfeit goods. As incidents of defective products and delayed refunds continue to rise, Kolkata consumers need expert legal guidance to navigate these evolving rules.